On May 23, a key panel session titled “Logistics — the Backbone of E-Commerce” took place as part of the National Marketplace Forum of the Kyrgyz Republic. The session marked the beginning of a high-level discussion on systemic solutions in the field of e-commerce, bringing together key players in the logistics sector, marketplace operators, and representatives of public institutions.

The session was moderated by Cholpon Asakeeva, Public-Private Partnership (PPP) expert of the Secretariat of the Investment Council under the Cabinet of Ministers of the Kyrgyz Republic. In her opening remarks, she emphasized that logistics has evolved beyond infrastructure and is now a critical driver of sustainable growth in e-commerce, encompassing export development, warehouse localization, and the digitalization of supply chains.

Panel participants included:

• Marat Cherikchiev, General Director of Kyrgyz Post JSC
• Arsen Minbaev, Deputy General Director of E-comservice LLC
• Vitaliy Ventslovas, Director of Kyrgyz Post GmbH (Germany)
• Akyilbek Edilbaev, General Director of logistics company FLY POST

Highlights from the Speakers

Marat Cherikchiev: From Postal Operator to E-Commerce Infrastructure

The head of the national postal operator presented the company’s strategic vision, highlighting the launch of new international logistics centers in Bishkek, Osh, and Naryn, the opening of a bonded warehouse covering 7,500 m², and the development of a unified customs clearance center (EMTO). He emphasized that Kyrgyz Post has become an active player in cross-border logistics, handling shipments from platforms like Wildberries, Temu, and Ozon.

In 2023, Kyrgyz Post rose from 98th to 29th in the global ranking of the Universal Postal Union for digital transformation.

He also announced the expansion of the Face ID parcel collection system and the implementation of Kyrgyzstan’s first green logistics project, involving 130 electric vehicles and 134 charging stations.

Arsen Minbaev: Logistics Is Not Just Delivery, It’s Integration

Representing E-comservice, a subsidiary of Kyrgyz Post, Minbaev presented the end-to-end logistics chain linking warehouses in China (Yiwu and Dongguan) and Bishkek.

The Chinese warehouses cover 12,500 m², and the Bishkek logistics center spans 20,000 m² (with 2,500 m² dedicated to warehouse operations).

Their automated sorting system can process up to 200,000 packages daily with an error rate of less than 0.01%. He emphasized the digitalization of every stage, from intake and labeling to customs clearance. The company also operates 94 pickup points and offers home delivery services across the country.

Vitaliy Ventslovas: Kyrgyzstan–Europe: Building New Logistics Corridors

The director of Kyrgyz Post GmbH in Germany presented the activities of the company's European office, whose main focus is on establishing reliable and fast logistics routes between Kyrgyzstan and EU countries. The office plays a key role in supporting exports and developing direct logistics solutions for marketplaces and SMEs seeking access to the European market.

Akyilbek Edilbaev: FLY POST — A Logistics Partner That Makes E-Commerce Simple

FLY POST specializes in logistics solutions between China and Kyrgyzstan. The company operates a 4,000 m² warehouse in China and manages over 56 pickup points across Kyrgyzstan. A real-time mobile tracking application has been introduced, enhancing transparency and building customer trust.

The company offers competitive rates starting at $1.90/kg, a user-friendly digital interface, and services for both wholesale and retail clients. It plans to expand its network and deepen its collaboration with marketplace platforms.

This session clearly demonstrated that logistics is no longer a supplementary function of e-commerce but a strategic component of national infrastructure. The cases presented showed that Kyrgyzstan already has and is scaling up logistics solutions that meet international standards—from modernized logistics centers and digital sorting lines to cross-border integration with global marketplaces.

Automation, transparency, customer experience, and speed of delivery are no longer future priorities—they are today’s fundamental requirements. Participants unanimously agreed that the further growth of the sector will depend on close cooperation between the state, private sector, and international partners.